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Get answers to the most commonly asked questions below
FREQUENTLY ASKED QUESTIONS
AMBASSADORS
How do I apply to be an Ambassador?
To apply for a sponsorship with Nutrition Warehouse, simply visit the Ambassadors page and fill out your details in the application form. If your application is successful, you will be notified via email.
How long does my Ambassador sponsorship last?
Ambassador sponsorships last for 12 months. You are encouraged to reapply after the 12 months have passed to continue with the program.
PERSONAL TRAINERS
How do I apply to be a Personal Trainer?
It is very easy to apply to the personal trainer discount program. Simply visit the Personal Trainers page and fill out your details in the application form. You are required to provide 3 types of industry verification to prove that you work in the fitness industry. If your application is successful, you will be notified via email.
How long does my Personal Trainer account last?
Personal Trainer accounts are valid until you no longer reach the minimum yearly spend. If you wish to cancel your personal trainer account, please contact us.
How do I place an order?
In-store
Online
Coming soon. In the meantime, please use one of the other options.
Phone
1300 837 785 – Please advise our team you would like to place a PT Order.
Send an email to sales@nutritionwarehouse.com.au with the subject: “PT Order ”
You may provide your debit or credit card details in the email or you are welcome to ask us to contact you once receiving your email (NW is not liable for the security of your card details).
WHOLESALE
How do I apply to be a Wholesaler?
It is very easy to apply to the wholesale discount program. Simply visit the Wholesale page and fill out your details in the application form. If your application is successful, you will be notified via email.
How long does my Wholesaler account last?
Wholesaler Accounts are valid until you no longer reach the minimum yearly spend. If you wish to cancel your Wholesaler account, please contact us.
GENERAL
How long will it take to be approved?
The application process is very straightforward. Once approved, you can immediately start placing orders in-store, online, or over the phone. The standard turnaround time is 5 business days.
How do I purchase in-store using my discount?
In-store ordering is simple. Browse the store and select the products you would like. Once at the counter, tell the staff member you have an Industry Account and tell them your Business Name. They will look up your account, and your discounts will be automatically applied. You can pay with either cash or a card in-store.
How do I place an over-the-phone using my discount?
Ordering over the phone is very simple. Call us on 1300 837 785 and let our customer service team know your business name. They will look up your account, and then you can place the order and pay over the phone. Your discounts will be automatically applied, and we can check current stock levels. You can then pay by credit card instantly.
How do I place an order online using my discount?
Online Website Ordering for Ambassadors, Personal Trainers & Wholesalers will be Coming Soon! You can also email sales@nutritionwarehouse.com.au to submit your order, don’t forget to mention your Name, Business Name and any other information pertaining to your discount so we can process it as soon as possible.
How long until my order arrives?
We use up to 3 different courier companies for shipping orders. Our warehouse team will select the fastest option available in your area. Since most orders in our industry program will be very large, the only option is road freight. Road freight can take up to 5 working days to arrive. If your order is small and you are local to our QLD warehouse, then you could receive your order in as little as 1 working day!
I have a problem with my order!
Mistakes can happen! This includes mistakes that you might make like ordering the wrong size or flavour. We are always here to help no matter what! If your order is incorrect for whatever reason, please contact us asap so we can fix it up for you.
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