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FAQs 2018-11-30T01:13:58+00:00

Frequently Asked Questions

AMBASSADORS

To apply for a sponsorship with Nutrition Warehouse simply visit the Ambassadors page and fill out your details in the application form. If your application is successful you will be notified via email.

Ambassador sponsorships last for 12 months. You are encouraged to reapply after the 12 months has passed to continue with the program.

PERSONAL TRAINERS

It is very easy to apply to the personal trainer discount program. Simply visit the Personal Trainers page and fill out your details in the application form. You are required to provide 3 types of industry verification to prove that you work in the fitness industry. If your application is successful you will be notified via email.

Personal Trainer accounts are valid until you no longer reach the minimum yearly spend. If you wish to cancel your personal trainer account please contact us.

In-store

Find your nearest store

Online

Coming soon, in the meantime, please use one of the other options.

Phone

1300 837 785 – Please advise our team you would like to place a PT Order.

Email

Send an email to [email protected] with the subject: “PT Order ”

You may provide your debit or credit card details in the email or you are welcome to ask us to contact you once receiving your email (NW is not liable for the security of your card details).

WHOLESALE

It is very easy to apply to the wholesale discount program. Simply visit the Wholesale page and fill out your details in the application form. If your application is successful you will be notified via email.

Wholesaler Accounts are valid until you no longer reach the minimum yearly spend. If you wish to cancel your Wholesaler account please contact us.

GENERAL

The application process is very straight forward. The standard turn around time is 5 business days. Once you are approved you can start placing orders in-store, online or over the phone straight away.

In-store ordering is very simple. Browse the store and select the products you would like. Once at the counter tell the staff member you have an Industry Account and tell them your Business Name. They will look up your account and your discounts will be automatically applied. You can pay with either cash or card in-store.

Ordering over the phone is very simple. Just call us on 1300 837 785 and let our customer service team know what your business name is. They will look-up your account and then you can place the order and and pay over the phone. Your discounts will be automatically applied and we can check current stock levels. You can then pay by credit card instantly.

Online Website Ordering for Ambassadors, Personal Trainers & Wholesalers will be Coming Soon! You can also email [email protected] to submit your order, don’t forget to mention your Name, Business Name and any other information pertaining to your discount so we can process it as soon as possible for you.

We use up to 3 different courier companies for shipping orders. Our warehouse team will select the fastest option available in your area. Since most orders in our industry program will be very large, the only option is road freight. Road freight can take up to 5 working days to arrive. If your order is small and you are local to our QLD warehouse then you could receive your order in as little as 1 working day!

Mistakes can happen! If you order is incorrect for what ever reason, please contact us asap so we can fix it up for you. This includes mistakes that you might make like ordering the wrong size or flavor. We are always here to help no matter what!

Call Us Now On 1300 837 785 or send us an Email.

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